General Repair

Cancellation Policy

1. All quotations are valid for 30 days unless otherwise stated. 2. Estimates may be subject to change if additional work is required. 3. The customer agrees to provide safe and reasonable access to the property. 4. The customer agrees to ensure utilities such as electricity and water are available where required. 5. The customer agrees to inform us of any known hazards, asbestos, structural issues, or other relevant risks. 6. Payment is due upon completion of the work unless otherwise agreed. For larger jobs, a deposit may be required before the work begins. Payment can be made by bank transfer, cash or cheque. Late payments may incur interest and recovery costs as permitted under UK law. 7. Materials supplied by us will be charged as agreed. Where the customer supplies the materials, we are not responsible for defects, delays, or failures caused by those materials. 8. Customers should provide at least 24 hours' notice to cancel or reschedule an appointment. We reserve the right to charge for wasted time or materials purchased where insufficient notice is given. 9. We will carry out services with reasonable care and skill. Our liability is limited to the value of the work carried out, except where liability cannot be excluded under applicable law. Nothing in these terms excludes liability for death, personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. 10. We are not responsible for delays caused by weather, supplier issues, illness, access restrictions, or circumstances beyond our reasonable control. 11. We may take photographs of completed works for marketing purposes. No personal information or identifying details will be published without permission. 12. Any complaints should be submitted via email mnmservices18@yahoo.com We aim to acknowledge complaints within 5 working days and work towards a fair resolution. 13. These Terms & Conditions are governed by the laws of England and Wales. 14. Any personal data we collect will be kept for a maximum of 12 months but will not be shared with anyone.